Order Cancellation

You may cancel your order within 4 hours of placing it, provided the order has not yet been processed or shipped.

  • Cancellation window: Within 4 hours of placing your order, you can cancel without any fee by contacting us immediately.
  • After 4 hours but before shipment: Cancellation may still be possible, but a 5% processing fee will be deducted from your refund.
  • After shipment: Cancellation is no longer possible – please follow our return procedure once you receive the item.
  • To cancel, please email us at support@healthsmarthomes.com with your order number and subject line “CANCELLATION”. We will confirm within 24 business hours.

Important: If your order has already been dispatched, we cannot cancel it. Please wait for delivery and then initiate a return following our return policy below.

14‑Day Return Window

We offer a 14‑day return period from the date of delivery. If you are not satisfied with your purchase, you may request a return within this timeframe.

Return Conditions

  • Return requests must be submitted within 14 days of receipt.
  • Items must be in original packaging with all accessories, unused (except for defective products).
  • Returns due to personal preference (e.g., style, color, size) will not be refunded.
  • Certain products (e.g., custom‑made or hygiene‑related items) may not be returnable – please check the product page for details.

Return Fees

  • Customers are responsible for return shipping costs.
  • A restocking fee of 90% of the item’s transaction price will be deducted from the refund.
  • Note: If the return is due to a quality issue or an incorrect item sent by us, these fees will be waived – please contact customer service first.

Return Process

  1. Contact our support team at support@healthsmarthomes.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely with all original packaging and accessories, and ship it to the address below.
  3. Provide us with the tracking number once shipped.

Return Address

Attn: Hong Qin
Address: 850 Douglas Hills Rd Suite 100, Lithia Springs, GA 30122
Phone: 909-684-5168

Refund Processing

We will inspect the returned item and process the refund within 5 business days of receipt. Refunds will be issued to the original payment method, and the actual credit time depends on your bank or payment provider.

Exchanges

For exchanges, please contact our support team at support@healthsmarthomes.com and provide proof of damage (e.g., photos or videos of the issue).

  • Standard exchanges (due to product defects or incorrect items) are free of charge.
  • Special exchanges (e.g., due to customer preference or ordering errors) may involve additional fees, which will be calculated based on actual shipping and handling costs. We will confirm any applicable charges with you before proceeding.

Last Updated: September 1, 2026