Question 1

What payment methods do you support?

Accepted Answer

Please check our Payment Method Page for details.

Question 2

How can you guarantee your price is the lowest?

Accepted Answer

We purchase directly from the manufacturer without any other agents, so we guarantee our price is the lowest. In fact, other merchants may also purchase directly from the factory (like us), if this happens, please provide the product’s SKU, the link(from Amazon, eBay, etc.), and the price your want, and we will negotiate with you.

Question 3

What are the “International Charges”?

Accepted Answer

A foreign transaction fee is a fee charged by a credit card issuer or bank for every transaction made in a country outside of the U.S. Fees vary depending on the credit card or bank’s terms and conditions but usually fall between 0% and 5% of the purchase amount. Please Check the ratio with your Credit Card issued bank.

Question 4

Why there is no tax?

Accepted Answer

Because our company is registered in Hong Kong, for more details please visit About Us.

Question 5

Why did the payment fail?

Accepted Answer

As mentioned above, our company is registered in Hong Kong(HK) and uses the HK bank’s payment gate, Suggest: (1) Contact your Bank, Statement this transaction is authorized by you, and Removal of restrictions on online transactions, Overseas transactions, etc. (2) Change another Credit Card. (3) Try using Klarna, if failed, contact the support team by phone at (844) 552-7621.

Question 6

How do I change my delivery address?

Accepted Answer

When an order has been processed for shipping by the warehouse but hasn’t left the warehouse, please contact us as soon as possible.
If your package has left the warehouse, This process will incur fees, and the costs of the fees will be based on the quotation given to us by the logistics. So please make sure that the mailing address to us is correct to avoid unnecessary costs, especially for customers who plan to move.

Question 7

How many years do you supply for the warranty?

Accepted Answer

The warranty date is subject to the product description page, if no specification, normally 1 year.

Question 8

My products have stopped working correctly

Accepted Answer

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email: support@healthsmarthomes.com.

If it is outside of warranty we may still be able to offer repairs or replacement parts.